CONTACT USQUESTION & INQUIRY
Please take a look on the below, before filling out the form.
ACCOMMODATION
When does the front desk open?
Our front desk opens all day(24H).
What time is check-in / check-out?
＜CHECK-IN＞3:00PM ～ Anytime
＜CHECK-OUT＞ Anytime ～ 11:00AM
If you will be arriving later than 10:00PM, please contact us in advance.
Please let us know one day before your check-out date in case of that you leave before 8:00AM.
＜CHECK-OUT＞ Anytime ～ 11:00AM
If you will be arriving later than 10:00PM, please contact us in advance.
Please let us know one day before your check-out date in case of that you leave before 8:00AM.
Do you have a curfew?
Once you have checked in, we have no curfew.
After 10:00PM the entrance door is locked for security reason.
You may exit and enter our hostel with pass code at any time.
After 10:00PM the entrance door is locked for security reason.
You may exit and enter our hostel with pass code at any time.
Are there any age restrictions?
You must be at least 18 years to stay in dormitory room, 7 years and older for private room.
Can I smoke inside the hostel / guests rooms?
Inside our hostel is non-smoking.
Smoking is allowed only at entrance.
Smoking is allowed only at entrance.
RESERVATION & PAYMENT
How far in advance can I make a reservation?
You can make a reservation up to 12 months in advance.
» BOOK NOW
» BOOK NOW
Do you accept credit card?
YES! We accept cash(JPY) or credit card(VISA, Mastercard, American Express) as payment at check-in.
What is your cancellation policy?
Our hostel policy is as follows;
6-7 day prior to arrival: 20%
4-5 day prior to arrival: 30%
2-3 day prior to arrival: 50%
1 day prior to arrival: 80%
No-Show/On the day of arrival: 100%
*It may different in rate plan or booking channels (e.g. Online Travel Agency) from above condition.
6-7 day prior to arrival: 20%
4-5 day prior to arrival: 30%
2-3 day prior to arrival: 50%
1 day prior to arrival: 80%
No-Show/On the day of arrival: 100%
*It may different in rate plan or booking channels (e.g. Online Travel Agency) from above condition.
FACILITIES
Is there a restroom and shower room in the dormitory room?
All rooms are not equipped with restrooms and shower room, therefore all restrooms and shower rooms are shared with other guests.
Is there Wi-Fi in the hostel?
Yes!
We have free Wi-Fi available throughout our hostel.
We also loan out PC for free at front desk.
We have free Wi-Fi available throughout our hostel.
We also loan out PC for free at front desk.
Do you have laundry facilities?
Yes!
We have washing machines and dryers on the 1st floor.
We have washing machines and dryers on the 1st floor.
Do you have hair dryers?
Yes!
Washstands are equipped with 4 hair dryers on 1st floor.
Washstands are equipped with 4 hair dryers on 1st floor.
Is there security lockers in each bed?
Yes!
Each bed has a private security locker (Padlock not included).
Padlocks are sold at the reception desk or you can use your own.
Private security locker: H400×W372×D862
*Our hostel is not responsible for loss, damage or theft of cash, accessory or other valuables left unattended in guest rooms.
Each bed has a private security locker (Padlock not included).
Padlocks are sold at the reception desk or you can use your own.
Private security locker: H400×W372×D862
*Our hostel is not responsible for loss, damage or theft of cash, accessory or other valuables left unattended in guest rooms.
SERVICE
Can I leave my luggage before check-in?
Yes!
You can leave your luggage with us from 8:00AM.
You can leave your luggage with us from 8:00AM.
Can I leave my luggage after check-out?
Yes!
You can leave your luggage with us until 9:00PM.
You can leave your luggage with us until 9:00PM.
Can I send my luggage to the hostel before check-in?
Please let us know your luggage arrival date, your name and check-in date from “Contact form”.
We can store your luggage as early as 2 days before your check-in date.
Please read the notice below before you send your luggage.
We cannot accept …
• cash on delivery of luggage.
• to keep cash, valuables, fragile items, things that need to maintain certain temperature.
• the luggage is larger than suitcase(e.g. Snowboard).
Post/Zip code: 542-0066
Address: 2-5-15, Kawarayamachi, Chuo-ku, Osaka-shi, Osaka, Japan
TEL: +816-6711-0818
Name: MITSUWAYA
We can store your luggage as early as 2 days before your check-in date.
Please read the notice below before you send your luggage.
We cannot accept …
• cash on delivery of luggage.
• to keep cash, valuables, fragile items, things that need to maintain certain temperature.
• the luggage is larger than suitcase(e.g. Snowboard).
Post/Zip code: 542-0066
Address: 2-5-15, Kawarayamachi, Chuo-ku, Osaka-shi, Osaka, Japan
TEL: +816-6711-0818
Name: MITSUWAYA
What kind of free services and free amenities do the hostel offer?
Please check out “STAY GUIDE” page.
RENTAL
Can I rent a bicycle at the hostel?
Yes!
You can rent a bicycle for 500JPY/day.
You can rent a bicycle for 500JPY/day.
Can I buy a bath towel and a tooth brush at the hostel?
We offer rent a bath towel for 100JPY.
We offer rent a tooth brush with toothpaste for 100JPY.
Shampoo, conditioner and body soap are offered in shower rooms for free.
We offer rent a tooth brush with toothpaste for 100JPY.
Shampoo, conditioner and body soap are offered in shower rooms for free.
NEIGHBORHOOD
Are there any convenience stores around the hostel?
Yes!
The closest convenience store(Family Mart) is 2 min by walk.
You may use overseas ATM cards at the ATM.
The closest convenience store(Family Mart) is 2 min by walk.
You may use overseas ATM cards at the ATM.
How can I get more information about your neighborhoods?
Please check out “Local spot” page or please feel free to ask our staff during your stay.
MAIL FORMINQUIRY
- You will receive a reply from us within 48 hours of your inquiry.
- If by any chance you do not receive e-mail from us within 3days, please call us.
- We receive your inquiry by phone every day (24H), please feel free to contact us.
TEL: +816-6711-0818
PRIVACY POLICY
All submitted data you provide on this page are strictly confidential and are NOT stored in any database or other data repository. Instead, they are e-mailed to MITSUWAYA for contact purposes. Feedback will be provided only if requested and only for that particular request. MITSUWAYA does not forward data to third parties or endorse any such policies.
